Insurance CostsInsurance CostsInsurance Costs

Thank you for supporting independent art and creators!

Please remember, I am an independent artist—not a corporation. As one person handling all aspects of creation and shipping, I work hard to ensure that each product is carefully crafted and reaches you safely. However, sometimes things happen beyond my control. With clear and respectful communication, we can work together to resolve any issues.

Shop Policies:

• All Sales Are Final: Refunds are not available except in specific cases. Please read more on the Returns Policy Page.
• Customers Outside the US: You are responsible for any import VAT, taxes, or fees that may apply.

Shipping Information:

• Origin: All items are shipped from San Juan, Puerto Rico, within 3-5 business days.
• Carrier: Orders are shipped via USPS, typically using Ground Advantage (formerly First Class Package Mail). Once your order ships, you’ll receive an email confirmation with a tracking number.
• Address Accuracy: Please double-check your shipping address during checkout. I am not responsible for lost orders due to incorrect information, or for packages that are stolen, damaged, returned, or unclaimed. If necessary, we can work together to file a claim with the postal service.
• Delivery Dates: I cannot guarantee specific delivery dates. If you need expedited shipping, please contact me before placing your order to arrange it.

International Orders:

• Carrier: I ship via USPS First Class Package International. You will receive a tracking number, but only some countries provide tracking beyond the US. Check here for countries offering tracking: Electronic USPS Delivery Confirmation International.
• Customs and Fees: Shipping outside the US is costly, and I cannot estimate delivery times. Shipments can take several weeks or, in rare cases, months due to customs delays. You are responsible for any customs fees, import VAT, taxes, or duties. Customs may require you to provide a full name and phone number. Orders without accurate information may face delays, and you will need to contact customs to handle fees.
• Current Availability: I currently ship to the US and a limited number of other countries.

Packaging:

• All items are packed securely in padded envelopes or boxes. I encourage you to recycle and reuse shipping materials when possible.

Prices and Payments:

• All prices are listed in USD.
• Payments are processed securely through Stripe.

Communication:

I believe in honest, respectful communication, and I’m confident that together we can resolve any issues. Please feel free to contact me if you have any questions or concerns at help@elmtree.studio .

Package Insurance

Domestic Packages above $30 are automatically Insured. All International Packages are automatically Insured. This is so that in case any accident happens we can create a claim and not loose our money and sanity >.<